Dwane Lay
CXOGBS Worldwide
Dwane Lay is the Chief Experience Officer for GBS Worldwide, a global marketing firm, overseeing customer-facing projects, data analytics, and AI operations. With over twenty years of HR, technology, and leadership experience, Dwane is a leading resource in applying Lean methodologies and cutting-edge technology to transform HR processes. His specialties include HR software implementation, streamlining operations with Lean tools, and enhancing business outcomes through data analytics. Dwane is also spearheading innovation in Employer Branding with the launch of GBSGPT, a groundbreaking AI tool specifically designed for the EB function.
He is the author of Lean HR and has been a featured keynote speaker and emcee at global events. Dwane holds an MBA from Lindenwood University and is a certified Six Sigma Black Belt. He is a professor of business at Maryville University and serves on advisory boards for non-profit organizations. Originally from St. Louis, he is the legal property of his wife, Crystal Miller Lay, CEO of GBS Worldwide. They divide their time between St. Louis and Dallas with their ever-expanding blended family.
12:45 p.m.–1:20 p.m. PT —
9:30 a.m.–10:10 a.m. PT —
In this engaging fireside chat, Melissa Thompson, Global Head of Talent Acquisition at Ford will discuss how the TA team partnered with stakeholders in HR, the business and COEs to drive continuous improvement. This year they have utilized the lean tool, Kaizen, to identify bite-sized solutions for streamlining TA. Melissa will share quantitative and qualitative examples of how she has used lean methodologies and principles maximize impact and results for TA and the business. Join us for this insightful case study on how a 120 year old company successfully implemented an operational overhaul and understand the critical data improvement in key TA metrics.