Dwane Lay

CXO
GBS Worldwide

Dwane Lay is the Chief Experience Officer for GBS Worldwide. With over twenty years of HR and leadership experience, he oversees customer-facing projects, data analytics, and operations. His specialties include the application of Lean tools and techniques in HR, applying business technology to improve HR processes and HR software implementation. He is the author of the book Lean HR and has been a featured keynote speaker at events around the world.

Dwane was born and raised in St. Louis, MO.  He holds an MBA from Lindenwood University in St. Louis, MO, as well as having earned a Six Sigma Black Belt. He is the author of Lean HR, a primer on process design for the HR community.

GBS Worldwide

Dwane Lay’s Session(s)


12:45 p.m.–1:20 p.m. PT —

Social Recruiting Strategies Conference


9:30 a.m.–10:10 a.m. PT —

Opening Keynote Fireside Chat: The Year of Kaizen: How Ford Drives Continuous Improvement

In this engaging fireside chat, Melissa Thompson, Global Head of Talent Acquisition at Ford will discuss how the TA team partnered with stakeholders in HR, the business and COEs to drive continuous improvement. This year they have utilized the lean tool, Kaizen, to identify bite-sized solutions for streamlining TA. Melissa will share quantitative and qualitative examples of how she has used lean methodologies and principles maximize impact and results for TA and the business. Join us for this insightful case study on how a 120 year old company successfully implemented an operational overhaul and understand the critical data improvement in key TA metrics.


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